Refund policy

Every item is only produced upon request and therefore we don't keep any stock, which makes returns and exchanges for us more complicated. For clothing carefully go through the size tables provided to avoid ordering a wrong size. Also think twice about your purchase so you avoid changing your mind later :) 

Returns

However, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can contact us at katarina@katarinanord.com and we will go through further return details.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katarina@katarinanord.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at katarina@katarinanord.com.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at katarina@katarinanord.com.

Shipping

To return your product, you should first at katarina@katarinanord.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Fees

Depending on your country, you may be responsible for paying some kind of import tax, duty, handling fee etc. Please google your country's policy if you are concerned about unexpected fees